Privacy Policy

Privacy Policy

Fletcher Riley Estate Agents
Last Updated: 17 June 2026

1. Introduction

Fletcher Riley Estate Agents (“Fletcher Riley”, “we”, “us”, or “our”) understands the importance of protecting your personal information and is committed to handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with us, including through our website, mobile applications, social media channels and any services we provide.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

A current version of this Privacy Policy is available at www.fletcherriley.com.au.

  1. Information We Collect

We may collect personal information that is reasonably necessary to carry out our business activities, including:

  • Full name
  • Date and place of birth
  • Residential or business address
  • Email address
  • Telephone number
  • Government-issued identification details (including driver’s licence, passport, Medicare card or other identity documents)
  • Biometric information such as facial images or short videos used for identity verification
  • IP address and device identifiers
  • Browser type, operating system and device information
  • Website usage data and browsing behaviour
  • Information relating to property transactions and services we provide
  • Any other information you voluntarily provide to us.
  1. Automatically Collected Information

When you use our website or open HTML emails from us, we may automatically collect information including:

  • IP address
  • Unique user identifiers
  • Browser and language settings
  • Device type
  • Referring and exit pages
  • Pages viewed
  • Time spent on pages
  • Click activity
  • Visit dates and times
  • Platform type
  • Software version
  • System information

Some automatically collected information may be considered personal information under Australian law.

  1. Non-Personal and Aggregated Information

We may collect non-personally identifiable information including:

  • Browser type
  • Operating system
  • Website usage statistics
  • Search information
  • Device type
  • General demographic information

This information may be aggregated or anonymised and used for analytics, reporting and service improvement purposes.

If personal information is inadvertently collected alongside non-personal information, we will take reasonable steps to protect it in accordance with this Policy.

  1. Why We Collect Your Information

We collect, use and disclose your personal information to:

  • Verify your identity
  • Provide and manage our services
  • Communicate with you
  • Respond to enquiries
  • Process transactions
  • Meet legal and regulatory obligations
  • Comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements
  • Detect and prevent fraud
  • Maintain security of our systems
  • Improve our services
  • Conduct analytics and reporting
  • Send marketing communications where permitted
  • Administer our website and business operations
  1. Identity Verification and Document Verification Service (DVS)

Where identity verification is required, we may use electronic identity verification services including the Australian Government’s Document Verification Service (DVS).

With your consent, your name, date of birth and identity document details may be securely submitted to relevant Commonwealth or State issuing authorities including:

  • Department of Home Affairs
  • Passport authorities
  • Driver licence authorities
  • Births, Deaths and Marriages registries
  • Other authorised record holders

The authority returns only a confirmation of whether the information matches its records.

We do not receive copies of government records.

Identity verification may be conducted through accredited providers including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub-providers.

  1. Biometric Information

As part of identity verification we may collect biometric information including facial images or short videos.

Biometric information may be used to:

  • Confirm you are physically present
  • Compare your facial image with your identification document
  • Reduce identity theft and fraud risks
  • Meet legal compliance obligations

Biometric information is treated as sensitive information and is only collected with your consent.

  1. Consent

By providing your information and completing identity verification, you consent to:

  • Collection and use of your personal information
  • Collection and use of biometric information
  • Verification through the DVS
  • Disclosure to authorised verification providers including APLYiD
  • Processing required for AML/CTF compliance and related legal obligations

You may withdraw consent at any time by contacting us.

If consent is withdrawn, we may be unable to provide some or all of our services.

  1. Cookies and Similar Technologies

Our website uses cookies and similar technologies including:

  • Cookies
  • Web beacons
  • Tags
  • Clear GIFs

These technologies help:

  • Customise your experience
  • Improve website functionality
  • Analyse website usage
  • Deliver relevant content
  • Support analytics providers

Third-party service providers and business partners may also use cookies.

You can disable cookies through your browser settings, although some website functionality may be affected.

  1. Analytics and Conversion Tracking

We may use analytics platforms including Google Analytics and similar technologies.

These services may collect:

  • IP address
  • Website interactions
  • Device information
  • Browsing behaviour
  • Referral sources

Analytics data is generally aggregated and anonymous and helps improve our services.

We may also use Google conversion tracking or similar tools to better understand website usage and advertising performance.

  1. How We Share Personal Information

We may disclose personal information to:

  • Identity verification providers including APLYiD
  • Commonwealth and State authorities through the DVS
  • Employees and authorised representatives
  • Professional advisers including lawyers and accountants
  • Technology providers and service providers
  • Marketing service providers including email distribution platforms
  • Analytics providers
  • Affiliates within our corporate group
  • Regulators
  • Law enforcement agencies
  • Courts or tribunals where legally required
  • Third parties involved in mergers, acquisitions or business sales

We do not sell personal information.

Aggregated or anonymised information may be shared where individuals cannot reasonably be identified.

  1. Overseas Disclosure

Some service providers may process or store information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives protections consistent with the Australian Privacy Principles through contractual safeguards and appropriate security measures.

  1. Direct Marketing and Communications

We may use your contact details to send information about:

  • Our services
  • Property opportunities
  • Market updates
  • Business news
  • Promotional material

You may opt out at any time using the unsubscribe link in our communications or by contacting us.

By providing your phone number or email address, you consent to receiving communications from us relevant to our services.

Standard carrier charges may apply for SMS or telephone communications.

  1. User Communications

Any communications, comments, suggestions or feedback you voluntarily submit to us may be treated as non-confidential unless otherwise agreed.

We may use such information to improve our services, provided this use complies with applicable privacy laws.

  1. Blogs and Social Media

Information you voluntarily post on public forums, blogs or social media platforms may be viewed and used by others.

Where you connect our services with third-party platforms such as Facebook or other social media providers, your interactions may be governed by those third parties’ own privacy policies.

We encourage users to review those policies before sharing personal information.

  1. Children’s Privacy

We do not knowingly collect personal information from children unless authorised by law or with appropriate parental or guardian consent where required.

If we become aware that information has been collected without the necessary consent, we will take reasonable steps to delete it.

  1. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and users access them at their own risk.

  1. Data Security and Retention

We take reasonable physical, electronic and administrative measures to protect personal information against:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Despite these safeguards, no method of internet transmission or electronic storage can be guaranteed completely secure.

Personal information is retained only for as long as necessary to fulfil the purposes described in this Policy or as required by law, after which it is securely deleted or de-identified.

  1. Access and Correction

You may request access to personal information we hold about you or request corrections where information is inaccurate, incomplete or outdated.

Requests should be directed to our Privacy Contact and will be handled within a reasonable timeframe.

  1. Privacy Complaints

If you believe we have breached your privacy, please contact us first.

We will investigate your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. International Data Storage

Our servers are primarily maintained in Australia.

By using our services, you acknowledge that your information may be stored or processed in Australia or by approved overseas service providers engaged by Fletcher Riley.

Information may be subject to lawful requests by Australian authorities where required by law.

  1. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia.

Any disputes arising in connection with this Policy shall be subject to the jurisdiction of the courts of Queensland.

  1. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on our website.

Where material changes are made, we will take reasonable steps to notify affected individuals where appropriate.

  1. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Fletcher Riley Estate Agents

Privacy Contact: Alan Riley – Director

Email: alan@fletcherriley.com.au

Phone: 0422 723 719

Address:
3/121A Brisbane Road
Mooloolaba QLD 4557